FREQUENTLY ASKED QUESTIONS
What is On-Demand
Our service, Books on Demand, is dedicated to meeting your specific book requirements promptly. If you are unable to locate a particular book in our online store, we encourage you to contact us through Instagram at Booksondemand.ma. Our team will go above and beyond to secure the book you're looking for, process your order, and have it delivered to your doorstep.
However, if the book you desire is already available in our store, we kindly request that you place your order directly through our website. This helps us streamline our operations and alleviate the workload for our agents. Currently, we are facing a significant surge in demand and serving a large number of clients, as we continuously test and enhance our service.
"Our products and services are designed to be on-demand, meaning that any book you have in mind can be requested. Simply provide us with a list, and we will make every effort to acquire those books and ship them to your specified location, no matter where you are."
Where is my order?
After placing your order, kindly anticipate a processing time of four to seven business days for printing, packing, and shipment from our warehouses. Once your order is shipped, you will promptly receive a notification via Whatsapp containing detailed information about the delivery date.
Please allow up to 8 business days for the package to arrive to you from the day your order is shipped
Damages and issues
We understand that sometimes, despite our best efforts, products may not meet your expectations, and we are committed to making things right in such cases.
We kindly ask that you inspect your order upon reception and contact us immediately if you notice any issues such as damage, defects, or if you receive the wrong item. We believe that prompt communication is essential to resolving any problems, and we encourage you to reach out to us as soon as possible so that we can evaluate the issue and take appropriate action.
If you find that your product is damaged, defective, or you receive the wrong item, please contact us at email@example.com,and we will do our best to make it right. In most cases, we will provide you with a refund or an exchange for the damaged or defective item, and we will work with you to ensure that you are satisfied with the resolution.
Please note that we may ask for some additional information or pictures to help us understand the issue better, and we may ask you to return the item to us at your expense. However, we assure you that we will do everything we can to make the return process as straightforward and hassle-free as possible.
How long does shipping take?
Each purchase made within the the Kingdom of Morocco generally entails a processing time of 6-8 business days. It is crucial to bear in mind that our book selling system operates on a On-Demand basis, customizing each order as per the demand, and this process may necessitate up to 5 business days for production before shipment. As a result, the estimated delivery time, starting from the date of purchase, typically averages around 1 week.
What is your return policy?
Kindly be informed that in order to facilitate a smooth refund or exchange process, it is essential for our team to approve all returns beforehand. To initiate a return, we kindly request that you provide us with pictures of the product along with an explanation for the return. Our dedicated team will thoroughly assess the information provided and determine whether the return can be accepted.
Should your return be approved, we will promptly furnish you with comprehensive instructions on how to proceed with shipping the product back to our facility. Please be aware that the shipping costs for returning the item will be your responsibility, and you have the flexibility to choose the shipping service that suits you best.
Our primary goal is to ensure that every interaction you have with us is a positive one, and we remain committed to streamlining the return process for your convenience. If you have any inquiries or concerns pertaining to your return, please do not hesitate to contact us via email at firstname.lastname@example.org or reach out to us on Instagram @booksondemand.ma.
How to request a return?
To initiate a return, we kindly ask that you send us an email at email@example.com with your request. In your email, please include your order number, the reason for the return, and any additional information that may be helpful for us to process your return as efficiently as possible.
Once we receive your email, we will respond with instructions on how to proceed with your return. Please note that you will be responsible for the cost of shipping the returned product back to us, and you can use the shipper of your choice.
We want you to know that we take your satisfaction seriously, and we are committed to providing you with the best possible customer experience. We appreciate your business and hope to continue to serve you in the future.
Return Shipping Fees
You are responsible for the cost of shipping the returned product back to us, and you can use the shipper of your choice.
What is your refund policy?
We want to make the refund process easy to understand and transparent, so you know what to expect every step of the way.
Once we receive and check your return, we will let you know the result and confirm if your refund can be approved. If it is approved, we will automatically process it within 10 business days.
However, if more than 15 business days have passed since we approved your return and you still haven't received anything, please don't hesitate to contact us at firstname.lastname@example.org. We will be happy to help you further.
My package is missing!!
Please contact us at at email@example.com if you have not received your Delivered order or it has been lost in transit by the carrier and we would be happy to assist.
How is Books On Demand practicing sustainability?
At Books On Demand Morocco, we are committed to the highest ethical standards and legal compliance in all aspects of our business and product supply chain.
We only work with agencies, designers, suppliers and vendors who we believe in and share our commitment to sustainability, accountability and transparency.
Are your factory workers paid a fair wage?
All of our warehouse and factory workers are ensured fair wages, safe environments and healthy working conditions.