Last Updated: June 24, 2022
At Books On Demand Morocco, we strive to ensure your satisfaction with every purchase. Our return policy is designed to be transparent, straightforward, and aimed at providing you with the best possible customer experience. Please read the following details to understand how our return process works.
1. Returning a Defective Item
Rule: We accept returns or exchanges only if the item you bought is defective.
- If you think you got a defective item, reach out to us at Contact@booksondemand.ma or send us a message on Instagram @booksondemand.ma. Just let us know what's up with the product.
- We'll guide you on returning the item. Once we get it, we'll check and email you within a reasonable time if you can get a refund or a replacement.
- If it's our bad, we'll either send you a new item or refund you, depending on how you paid.
2. Returning Unopened Items
Condition: We allow returns for unopened items within 2 days of your purchase.
- Email us at email@example.com with "Return Request" "In your email, please include your order number" as the subject. Tell us your order number and why you're returning.
3. Returns Process Overview
Kindly be informed that in order to facilitate a smooth refund or exchange process, it is essential for our team to approve all returns beforehand. To initiate a return, we kindly request that you provide us with pictures of the product along with an explanation for the return. Our dedicated team will thoroughly assess the information provided and determine whether the return can be accepted.
Should your return be approved, we will promptly furnish you with comprehensive instructions on how to proceed with shipping the product back to our facility. Please be aware that the shipping costs for returning the item will be your responsibility, and you have the flexibility to choose the shipping service that suits you best.
Our primary goal is to ensure that every interaction you have with us is a positive one, and we remain committed to streamlining the return process for your convenience. If you have any inquiries or concerns pertaining to your return, please do not hesitate to contact us via email at firstname.lastname@example.org or reach out to us on Instagram @booksondemand.ma.
4. Initiating a Return
To initiate a return, we kindly ask that you send us an email at email@example.com with your request. In your email, please include your order number, the reason for the return, and any additional information that may be helpful for us to process your return as efficiently as possible.
Once we receive your email, we will respond with instructions on how to proceed with your return. Please note that you will be responsible for the cost of shipping the returned product back to us, and you can use the shipper of your choice.
5. Shipping Your Return
You are responsible for the cost of shipping the returned product back to us, and you can use the shipper of your choice. We recommend using a trackable shipping service to ensure that your return is received by us.
6. Refund Process
We aim to make the refund process transparent and straightforward. Here's an overview:
- Return Assessment: Once we receive your return, our team will carefully inspect and assess the product based on the information provided.
- Refund Approval: If your return is approved, we will notify you and confirm the approval of your refund.
- Automatic Processing: The refund will be automatically processed within 10 business days of approval.
If more than 15 business days have passed since your return was approved, and you have not received your refund, please contact us at firstname.lastname@example.org. We are here to assist you further.
We deeply value you and appreciate the opportunity to serve you. If you have any additional questions or concerns, feel free to reach out.
Thank you for choosing Books On Demand Morocco!